Founded in 1978, Food Decision Software Inc. (FDS), has emerged as one of the top respected names in food industry specific software, providing its solution, WinFDS, exclusively to companies involved in the distribution, processing and/or manufacturing of food products.

FDS is constantly on the lookout for talented people. Today, we are under expansion as we address the needs of midsize companies from 5 to 500 million in revenue.

Customer Support and Developer

Location: Canada – Toronto or Greater Toronto Area

Full time; Mostly Remote; Scheduled Weekly Hours: 37.5

Customer Support and Professional Services

The Customer Support Analyst will be responsible for supporting the day-to-day processes of the Software Support Center, including but not limited to call coverage, responding to emails, live chat, troubleshooting, and other escalated client issues.

The Professional Services Representative / Specialist will work within a fast-paced, service-oriented, and results-driven environment. The successful candidate will be a strong communicator who is action-oriented, one who has worked on implementations and integrations, delivered training and will collaborate with colleagues in all areas of our business to help ensure our clients’ needs are being fulfilled.

Desired Skills:

  • Passionate drive for results and action-oriented
  • Strong interpersonal savvy and customer focus
  • Integrity, humility, and trust
  • Strong communication
  • Process management skills
  • Outstanding time management skills
  • Open-minded, positive attitude and superior problem-solving capabilities


As a software developer your responsibilities include enhancing existing and creating new products and features that allow our systems to scale and move forward with technology in a maintainable manner. By leveraging the technology platform to produce the right technical solution in order to support our business initiatives, a software developer must have a firm understanding of HTML, and the .Net Framework so that the correct approach can be taken for every project. Learn and follow the iWinFDS development practices.

You will collaborate closely with various teams (project managers, analysts, dev, support) and wear multiple hats, to ensure we are always delivering value to our customers. This can include the selection of tools and technologies, project planning, ensuring quality control of code produced, stabilization and support of production systems, and elaboration of potential features and business requests. Furthermore, you must have the ability to work on multiple projects; patience; flexibility and an ability to handle pressure; excellent organizational skills; excellent written and oral communication skills; strong interpersonal and team relationship skills; strong sense of ownership and responsibility for quality of work performed; and the ability to maintain a high degree of confidentiality concerning development projects.


  • 5+ years of development experience with .NET technologies and HTML5
  • Knowledge and experience with MS Azure
  • Strong knowledge and understanding of relational databases (MS SQL, MySQL, etc.) would be an asset
  • 3+ years of development experience with Pvx would be an asset
  • Knowledge of mobile app and website development would be an asset
  • Excellent knowledge of networks and windows services
  • Proficiency with Microsoft Office tools preferred
  • Strong knowledge and practical experience of Web API’s
  • Ability to learn on the fly and master new technology and committed to continuously learning
  • Open-minded, positive attitude and superior problem-solving capabilities

Benefits & Perks

  • Competitive Salaries & Variable Compensation
  • Comprehensive Benefits Plans
  • Paid Time Off
  • Flexible Work options

We thank all applicants. Only short-listed applicants will be contacted.

Please send your resume quoting “Customer Support and Developer” to

Senior Sales Representative

Founded in 1978, Food Decision Software Inc. (FDS) is a mature and respected software developer for the food industry. FDS provides its solution, WinFDS, exclusively to companies involved in the distribution, processing and/or manufacturing of food products. The solutions of FDS are focused on small to medium sized customers throughout North America. Through a long history of success, strong brand awareness, and effective social media marketing we have a large target list of accounts ready for sales conversations.

FDS has a unique opportunity for a mature individual at a later stage of their career. FDS is looking for an enthusiastic Senior Sales Representatives who has reached the point in their life where working is an opportunity to stay engaged and supplement their retirement income. The hours are flexible and can be anything from part-time to full-time for the right candidate. The role includes a base salary and commission.

Scope of Role:

  • Web and social media marketing campaigns
  • Lead Qualification
  • Full cycle sales process management

Job Responsibilities:

  • Manage web and social media marketing campaigns
  • Maintain C.R.M. database
  • Sales Process from qualification through demonstrations & proposals to closing
  • Report on sales opportunities in the sales funnel regularly to the CEO
  • Represent FDS professionally and in alignment with our values of delivering high quality products and services to support our customer’s business objectives

Key Requirements:

  • Minimum 10 years Software Sales Experience
  • Willingness to learn and the ability to grasp new ideas and information quickly
  • Ability to work independently
  • Active listener and customer value focused communicator
    Strong business acumen and ability to understand the link between business need and application of technology
  • Experience in distribution, warehouse management, supply chain or logistics
  • Experience in the food manufacturing or distribution industry is an asset


  • Teamwork & Collaboration: Gives credit and acknowledges contributions and efforts of other team members. Makes outstanding efforts to help the organization succeed.
  • Customer Service: Follows up with clients during and after delivery of services to ensure that their needs have been met. Puts clients’ issues in order of priority and addresses most pressing concerns.
  • Ownership & Accountability: Takes initiative to escalate problems or mistakes to other team members for assistance in a timely manner. Acknowledges and takes ownership when circumstances have jeopardized a business result and comes up with a plan to produce the result
  • Results & Achievement Orientation: Recommends clear and realistic project goals, activities, timelines, deliverables/products, and accountabilities. Evaluates progress and adjusts actions to meet and exceed expectations.
  • Decision Making: Draws logical conclusions based on in-depth analysis of information. Makes straightforward decisions based on information that is generally adequate. Seeks guidance as needed when the situation is unclear.
  • Independence & Initiative: Takes action to avoid an imminent problem. Capitalizes on an imminent opportunity.
  • Integrity & Transparency: Makes decisions / recommendations and takes action consistent with the organization’s ethics and values.
  • Fast Learning Curve: Open to new ideas and able to grasp concepts quickly. Anticipates change and adapts own plans and priorities accordingly.
  • Striving for Excellence & Detail Orientation: Verifies assumptions and information before accepting them. Reviews all relevant information or aspects of a situation before taking action or making a decision. Takes steps to deal constructively with setbacks.
  • Communications Skills: Communicates effectively with varied audiences and organizational levels.
  • Sales Process: Is process oriented and sees the value in applying organizational sales processes effectively.

We thank all applicants. Only short listed applicants will be contacted.

Please send your resume quoting “Senior Sales Representative” to