The Business Challenge
For over 70 years, Schiff’s Restaurant Service, Inc. has been serving restaurants, hotels, and educational institutions in northeastern Pennsylvania with quality food service products. Operating both a retail store and wholesale warehouse, Schiff required two completely separate business software systems. However, problems arose when wholesale customers wanted to pick something up from the store and charge it to their account.
Schiff’s management team knew they needed an integrated solution, capable of providing real-time inventory availability, integrated point-of-sale capabilities, and comprehensive distribution functionality. After working with a consultant to develop project requirements and a scope, it became clear that the WinFDS® software package was the best solution for their business, as it offered a wide range of functionalities as well as customization potential.
Food Decision Software implemented WinFDS® to serve as a a true end-to-end business management solution for the company, working directly with Schiff’s point-of-sale software provider to transfer the data seamlessly between the two systems, including automated warnings about credit limits.
The integration of retail and wholesale operations is delivering big rewards for Schiff’s. Being able to search through their inventory allows them to provide accurate inventory levels to buyers and customers. Most importantly, the disconnects between their retail and wholesale departments were completely resolved, with customers receiving the same experience and pricing opportunities through either outlet.
In addition to improved customer service, the tight inventory control provided by WinFDS® gives Schiff’s better visibility into its purchasing process:
Schiff’s buyers are now able to make more informed and strategic buying decisions based on the information WinFDS® provides, improving their purchasing experience and supporting a closer relationship. With space at a premium, the inventory data means buyers can order adequate supplies without overstocking. Schiff’s customer service staff also loves WinFDS® for its timesaving features. Based on past purchase history, a suggested order is assembled and sent to customers who can simply fill in the blanks and send the order back.
President, Schiff’s Restaurant Service
Food Industry Software Built For You
Since 1978, Food Decision Software has been building, supporting, and perfecting a complete package of software for food distributors and food manufacturers that offers full inventory and purchasing control, streamlines your customers’ ordering process, and automates time-consuming tasks for employees. Contact us for a personalized demonstration and see how WinFDS® can revolutionize your food business.