Training and Support
FDS provides multiple training and support options for you and your employees.
Support
FDS provides 24/7/365 live support for all clients. We do not believe in a ticket system and immediate support is available by calling your dedicated support person or emailing. For after hours emergency support, call our dedicated number and one of our specialists will assist you. WinFDS also has an extensive built-in help section so you can better utilize the software and enhance your everyday experience.
Online Help & Resources
WinFDS® software includes comprehensive online help for every program and field within the software. Weekly WinFDS tips are also published as how-to's on various topics and trends.
Onsite Training
An FDS trainer will go to the client's site and provide training to your users, with a hands-on approach that makes it possible to train a number of users quickly. The travel time and expense for the trainer can be spread over a number of users.
Remote Training
Training is provided over the Internet using video conferencing, which allows people in a number of locations to be trained on WinFDS® together.
Post-Implementation Training & Consulting
A trainer from FDS goes to your office a few months after the initial implementation and conducts further training of users at the client's site or sites. They will also conduct a review of how you are using WinFDS® and offer recommendations on what you could do to get even more value out of the software.
